Frequently Asked Questions

We know you have questions about our products, here are some of the most common questions we hear... For anything else get in touch!

Do you make the products yourself?

Yes! We are really proud to say we develop all the formulas ourselves and make every single product by hand in our workshop in Somerset.  We have also designed all the packaging, labels and even take our own photographs, we love doing everything in house!

Do you use palm oil?

No! It is possible to find responsibly sourced palm oil, but we enjoy using alternatives that have better environmental credentials. Palm oil is often hidden in other ingredients so when we use any of these we're careful to check what they're derived from, so you can be sure our products are palm oil free.

Are your products suitable for vegans?

Most of our products are vegan friendly.  The exceptions are our lip balms and most soaps.  We use beeswax in our lip balms and also in all soaps except Gardener's Scrub.  As we develop more soap varieties we will be introducing more vegan friendly varieties.

Are your products suitable for nut / wheat / gluten allergies?

We use nut products in our workshop so unfortunately cannot guarantee our products are free from nuts.

      Nut ingredients include:

Hazelnut oil in Woodland Lotion Bar and Balance Face oil

Sweet Almond oil in all Lip Balms, Lavender Twist soap, Goat's milk Oats and Honey Soap and Soothing Oatmeal bath truffles

Walnut shell in Gardener's Scrub soap

There is some debate in the scientific community whether or not gluten can be transferred across the skin membrane and into the bloodstream, therefore being problematic to those with gluten allergies or intolerances.  We totally understand though that you may want to avoid gluten in your skincare products.

      Wheat / gluten ingredients include:

Wheatgerm oil in Woodsman Beard Oil, all products with Vitamin E (Face Oils, Beard Oils, Lotion Bars, Botanical Balm)

Oats in Goat's milk, Oats and Honey soap and Soothing Oatmeal bath truffles

Do you use microbeads / micro-plastics?

No! The scrubby particles in our Gardener's Scrub soap are pumice powder and walnut shell.

What gives the colours in your products?

The colours in our products are all naturally derived.  Often the colours come from the oils we choose to use; for example sea buckthorn oil is very dark orange, avocado oil and hemp oil are very green; or we add natural colourants like beetroot powder, paprika, nettle powder or clays. Due to the nature of natural ingredients our products can vary in colour slightly from batch to batch.

I've heard of 'glycerine' soaps, is this what yours are?

The name glycerine (or glycerin) soap is often applied to clear soaps, however cold process soaps all contain glycerine as a by-product of the reaction. A lot of big commercial soap producers remove this glycerine before the soap sets and put it into higher-end products as glycerine is fantastic for skin! Glycerine is a humectant which means it draws water towards itself; in skincare products glycerine can help your skin retain moisture. All of our soaps naturally contain glycerine - if you've never tried a handmade bar of soap before, you'll be pleasantly surprised how different it feels to a commercially produced bar.

Do you use parabens?

Parabens are a class of preservative widely used in the beauty industry.  Although there is no scientific evidence to back this up, parabens are often associated with causing cancer, hence people try to avoid them.  We do not use any preservatives in our products as we only produce 'anhydrous' products i.e. those without water.  As and when we do introduce any products requiring preservatives, you can rest assured we will be carefully selecting natural options.

Do you use SLS?

Sodium Lauryl Sulfate is a foaming agent often found in shampoos, soaps, bubble baths etc. and is often known to cause skin irritation.  We love the natural lather of our soaps so don't need to add any SLS.

Do your products go off?

Using natural ingredients means sometimes the colours and scents can fade if they are kept in bright sunlight or exposed conditions over time.  Soap is a good example of this, however once you start using your soap you should find more of the scent and colour locked away inside.  All products obviously have a shelf life, so do check the labels for use by dates, however they are generally at least 1 year. We do sometimes have 'short dated' products on offer, so this is a great way to have a try of something new for a bargain price!

Why don't you have fragrances like vanilla or strawberry?

We love using essential oils in our products or allowing the natural scents to come through from the ingredients.  Strawberry or coconut or even vanilla is not something that can be produced as an essential oil and we would therefore have to use a synthetic fragrance oil for these, so we don't.