Frequently Asked Questions

What would you like to know?

We know you have questions about our products, here are some of the most common questions we hear... and a few more we think you might find useful.

For anything we've missed, please get in touch, we may even add your question to our page in the future to help out someone else!

Yes! We are really proud to say we develop all the formulas ourselves and make every single product by hand in our workshop in Somerset.  We have also designed all the packaging, labels and even take our own photographs, we love doing everything in house!

No. It is possible to find responsibly sourced palm oil, but we enjoy using alternatives that have better environmental credentials. Palm oil is often hidden in other ingredients so when we use any of these we're careful to check what they're derived from, so you can be sure our products are palm oil free.

Most of our products are vegan friendly.  All product listings say if they are suitable for vegans or alternatively vegetarians. The main exceptions are the use of beeswax in some of our balms and some soaps.  We use beeswax in all of our lip balms, Borage & Calendula balm and also in all soaps except Gardener's Scrub, Sunny Days, Clarity and Woodland Wander; these are suitable for vegans.  As we develop more soap varieties we will be introducing more vegan friendly varieties.

We use nut products in our workshop so unfortunately cannot guarantee our products are free from nuts.

      Nut ingredients include:

Hazelnut oil in Woodland Lotion Bar and Balance Face oil

Sweet Almond oil in all Lip Balms, Lavender Twist soap, Goat's milk, Oats and Honey Soap and Soothing Oatmeal bath truffles

Walnut shell in Gardener's Scrub soap

There is some debate in the scientific community whether or not gluten can be transferred across the skin membrane and into the bloodstream. This may or may not therefore be problematic to those with gluten allergies or intolerances. We totally understand that you may want to totally avoid gluten in your skincare products.

      Wheat / gluten ingredients include:

Wheatgerm oil in Woodsman Beard Oil, all products with Vitamin E (Face Oils, Beard Oils, Lotion Bars, Botanical Balm, Cleansers)

Oats in Goat's milk, Oats and Honey soap, Soothing Oatmeal bath truffles, Oat & Calendula Shampoo and Conditioner bars and CALM bath soak.

Definitely not! The scrubby particles in our Gardener's Scrub soap are pumice powder and walnut shell. We also use rosehip powder and ground oats to give exfoliating qualities in soaps.

The colours in our products are all naturally derived.  Often the colours come from the oils we choose to use; for example sea buckthorn oil is very dark orange, avocado oil and hemp oil are very green; or we add natural colourants like beetroot powder, paprika, nettle powder or clays. Due to the nature of natural ingredients our products can vary in colour slightly from batch to batch.

The name glycerine (or glycerin) soap is often applied to clear soaps, however cold process soaps all contain glycerine as a by-product of the reaction. A lot of big commercial soap producers remove this glycerine before the soap sets and put it into higher-end products as glycerine is fantastic for skin! Glycerine is a humectant which means it draws water towards itself; in skincare products glycerine can help your skin retain moisture. All of our soaps naturally contain glycerine - if you've never tried a handmade bar of soap before, you'll be pleasantly surprised how different it feels to a commercially produced bar.

Using natural ingredients means sometimes the colours and scents can fade if they are kept in bright sunlight or exposed conditions over time.  Soap is a good example of this, however once you start using your soap you should find more of the scent and colour locked away inside.  All products obviously have a shelf life, so do check the labels for use by dates, however they are generally at least 1 year. We do sometimes have 'short dated' products on offer, so this is a great way to have a try of something new for a bargain price!

Cold process soaps need to be 'cured' before they are used. This is to basically allow them to dry out so they last longer when you use them. We make sure all of our bars of soap are allowed to cure for at least 6 weeks before they are sent out to our lovely customers.

There are a number of things you can do at home to ensure your soap lasts as long as possible. Here are our top tips:

  • Store unopened soaps in a dry place. Soap will absorb water from the atmosphere if it's kept in a damp cupboard.
  • Allowed the bar to dry out between uses.
  • Invest in a really good, freely draining soap dish. If you have your bar of soap sat in a puddle of water, it can quickly turn very soft as it absorbs the water. 
  • Give time between uses for the bar to dry out. We like to have a couple of bars in use on the sink at one time, so if one is getting a bit wet, we can switch to another bar.
  • Allow the bar to get lots of air around it helps it to dry. We try to keep our bars standing on end for as long as possible to get as much air around the bar as we can.

Parabens are a class of preservative widely used in the beauty industry.  Although there is no scientific evidence to back this up, parabens are often associated with causing cancer, hence people try to avoid them.  We only use preservatives in our shampoo and conditioner bars and no other products as we only produce 'anhydrous' products i.e. those without water.  Although our shampoo and conditioner bars do not contain water, they are stored in humid environments where they are likely to stay wet for long periods of time and are susceptible to mould and bacteria growth. As such we feel a naturally derived preservative is a necessary addition.

Sodium Lauryl Sulfate is a foaming agent often found in shampoos, soaps, bubble baths etc. and is often known to cause skin irritation.  We love the natural lather of our soaps so don't need to add any SLS. We have chosen a couple of gentle alternatives in our shampoo bars, namely SCI (Sodium Cocoyl Isethionate) and Coco Glucoside, both of which are derived from coconuts and are non-irritating.

We love using essential oils in our products or allowing the natural scents to come through from the ingredients.  Strawberry or coconut or even vanilla is not something that can be produced as an essential oil and we would therefore have to use a synthetic fragrance oil for these, so we don't.